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Frequently Asked Questions

Frequently Asked Questions

Our team inspects your apartment to ensure it is well-maintained. Additionally, we schedule the apartment to be professionally cleaned from the previous resident. Should something have been missed, we ask residents to immediately contact our office to resolve the issue. 

No, you do not need to be present for our service technician to perform work. Our team will provide notification of being in your apartment.

Yes, we offer on-site maintenance to our residents.

Residents may either submit a service request at any time using their online portal or contact our office to create a service request on their behalf. 

During office hours please contact the office if locked out of your apartment. After hours, please contact emergency maintenance, a lockout fee assessed.

Yes, we offer free surface lot parking to our residents. 

Our community is host to a wide range of amenities residents may enjoy such as, 24 Hour Fitness Center, Private Study Lounge, Laundry Facility, Newly Renovated Clubhouse, and Resident Lounge. 

Yes, our community is pet friendly and provides pet cleanup stations throughout the property for resident use. We love to see our furry residents! 

Our community provides a complete appliance package, including: refrigerator, stove, microwave, garbage disposal, washer/dryer hookups. 

No, our community does not offer furnished apartments at this time. 

Our team strives to approve applications within 48-72 hours upon submission of a completed application.

Our community accepts online, credit card, check, or money order payments. 

Yes, we require all residents to provide proof of renter's insurance upon move-in.

Our community supports Spectrum for our internet services. 

Yes, a resident may end their lease early if needed, but an early termination fee outline in the lease agreement would be owed along with a 60-day intent to vacate notice.

We set up all utilities for each resident through a third-party service provider. Residents will receive a monthly bill for electric, water, and sewer. 

Utilities are not included in the rental amount.

Yes, our community is connected to the Transit Authority of River City (TARC) bus system.

Our community is located in the New Albany-Floyd County Consolidated School Corporation (NAFCCSC) district. Residents of our community attend Grant Line Elementary, Hazelwood Middle, and New Albany High School. 

From I-264 East, take I-64W/I-265E to the Grant Line Road exit(Exit 3).  Turn left onto Grant Line Road and proceed for 0.4 miles, then turn right onto Klerner Lane, directly across from Indiana University Southeast’s entrance.  Our entrance is 0.2 miles down Klerner Lane on the right.

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Our team is always ready to answer your questions.